Privacy Policy

Introduction

At iSignFree, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF signing and collaboration platform. We are committed to ensuring that your privacy is protected and that your documents remain confidential.

By using iSignFree, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide

• Session Information: When you create a signing session, we temporarily store session metadata (session ID, creation time) to facilitate real-time collaboration.
• Display Names: The name you choose to display during a signing session is stored temporarily for the duration of the session.
• Contact Information: If you contact us for support, we may collect your email address and any information you provide in your message.

Information Collected Automatically

• Usage Data: We collect anonymous usage statistics to improve our service, including page views, feature usage, and session duration.
• Device Information: Basic device information such as browser type, operating system, and screen resolution for optimization purposes.
• IP Address: Your IP address may be temporarily logged for security and abuse prevention purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our PDF signing service
• To facilitate real-time collaboration between session participants
• To improve, personalize, and expand our services
• To understand and analyze how you use our platform
• To develop new products, services, features, and functionality
• To communicate with you for customer service and support
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations

Data Security

We implement robust security measures to protect your information:

• Peer-to-Peer Architecture: Documents are transferred directly between participants without passing through our servers.
• End-to-End Encryption: All data transmitted during signing sessions is encrypted using industry-standard protocols.
• No Persistent Storage: Session data is automatically deleted after sessions end or expire.
• Secure Connections: All connections to our service use HTTPS encryption.
• Regular Security Audits: We regularly review and update our security practices.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Session Data: Automatically deleted within 24 hours of session completion or inactivity.
• Analytics Data: Aggregated and anonymized data may be retained for up to 12 months.
• Support Communications: Retained for up to 2 years to provide ongoing support.
• Legal Requirements: We may retain certain data longer if required by law.

Third-Party Services

We may use third-party services that collect information to help us operate and improve our platform:

• Analytics Services: We use Google Analytics to understand how users interact with our platform. This data is anonymized and aggregated.
• Payment Processing: If you choose to support us through donations, payments are processed by Stripe. We do not store your payment information.
• Hosting Services: Our platform is hosted on Vercel, which may process certain technical data.

These third parties have their own privacy policies, and we encourage you to review them.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Data Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of certain data collection practices.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at the email address provided below.

Children's Privacy

iSignFree is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.